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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund -
PROVIDING THERE IS NO DAMAGE TO THE PRODUCT(S).

We'll also pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.).

If you wish to exchange a product or return a product which was wrongly ordered or is no longer required, WE CANNOT REFUND ANY SHIPPING COSTS and only the price of the product(s) will be refunded.* 

*REFUNDS WILL BE MADE ONLY ONCE ITEMS ARE RETURNED UNDAMAGED AND IN THEIR ORIGINAL PACKING.

*IF THERE ARE ANY DAMAGES THERE WILL BE CHARGES DEPENDING ON THE DAMAGES.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We only ship to the UK at present.

All products are priced inclusive of VAT (20%).

Standard shipping / Free delivery orders take approximately 3-5 working days (Monday-Friday only, excluding Bank Holidays) to arrive and in some instances, MAY TAKE LONGER.

*FREE SHIPPING ON ORDERS OVER £20.*

 

NEXT WORKING DAY MAINLAND UK (via APC OR ROYAL MAIL)

Order by 1pm, Monday-Friday (excluding bank holidays), for a same day dispatch.

Orders made after 1pm MAY STILL BE dispatched the same day, or otherwise will be dispatched the next working day (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS).

If an order is placed on a Saturday or Sunday, it will be processed and dispatched on the following Monday (EXCEPT BANK HOLIDAYS) for delivery on Tuesday.

You will be contacted if an item you have ordered is out of stock.

*All Next Working Day orders will need to be signed for so please ensure that someone is in to take the delivery or advise us whether or not it is possible to leave the parcel with a neighbour if you are not in. 

*Please note that our couriers APC use a text and e-mail predict service that advises customers of a two hour delivery slot to save waiting in all day. When placing your order please enter your mobile number and e-mail address in order to receive these notifications.

***PLEASE NOTE THAT DELIVERY TIMES ARE SUBJECT TO STOCK AVAILABILITY***