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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

we only ship to the UK at present.  All UK products are priced inclusive VAT (20%)

NEXT WORKING DAY UK COURIER (Delivery next working day via DPD OR ROYAL MAIL) Order by 1pm, Monday-Friday, for same day despatch. Orders made after 1pm may still be despatched the same day, otherwise despatch will be on the next working day (Monday-Friday only, excluding bank holidays). You will be contacted immediately if there is an out of stock item. Please note that DPD uses a predict service that advises customers of a one hour delivery slot to save waiting in all day. So when placing your order please enter your mobile number in order to receive a text with your hour slot. Alternatively if you want to collect your order please advise us and we can let you know when your order is ready.

International Shipping - WE reserves the right to request further payment or cancel any order that exceeds reasonable freight costs.
If you would like to check stock availability before sending a PAYMENT please CONTACT US with your quantities, product codes & descriptions  by email or ring us on 02089952872

PLEASE NOTE DELIVERY TIMES ARE SUBJECT TO STOCK AVAILABILITY